How can we help?

Refunds for Marketplace content are handled by Microsoft under its refund policy. We do not process payments. Ask for a refund through Microsoft Support or Xbox Support.

Sign out of Minecraft, sign back in with your Microsoft account, and look in the Marketplace under My content. If it is still missing after a few minutes, restart your device. Purchases are processed by Microsoft, so if it stays missing, contact Microsoft Support with your order confirmation.

Payments are processed by Microsoft, so contact Microsoft Support with your order number. It is in your Microsoft account's order history. We cannot see payment records or change a purchase.

Updates can break add-ons. Check our Discord or the product page for a fix first. If there is none yet, turn the add-on off and on again in your world settings. Clearing the Marketplace cache in Minecraft's storage settings can also help.

Most crashes come from a clash with another add-on or an older game version. Remove the other add-ons from the world to find the cause. If it still crashes with only our content, send a bug report with your device, game version and what you were doing.

Right here: press Report a bug at the top of this page, or choose Bug or crash as the topic in the form. Tell us your platform, your game version and the steps that make it happen. A short video helps.

Marketplace content updates on its own when you are online and start Minecraft. If you do not see the latest version, find the product in the Marketplace and check for an update prompt. On consoles, check your game library for pending updates.

Yes. Marketplace purchases belong to your Microsoft account, not to one device. Sign in with the same account on any Bedrock Edition device and download your content at no extra cost.

It depends on the product. For worlds, usually only the host needs to own it. For add-ons and texture packs, every player may need a copy. Check the product page for multiplayer details.

Every product is for Minecraft Bedrock Edition: Windows, Xbox, PlayStation, Nintendo Switch, iOS and Android. None of our content is available for Java Edition.

Minecoins are Minecraft's currency for Marketplace content. Buy them in Minecraft or in the Microsoft Store, Xbox Store or PlayStation Store, depending on your platform. Prices vary by region.

Join our Discord, follow us on YouTube or X, or check the product pages. Each product page lists its changes in the changelog.

Sometimes. Tell us the scope, the timeline and what you want to achieve, and choose Business, press or creators as the topic.

We are open to collaborations with creators, brands and other studios. Send us your proposal and be specific about what you have in mind.

Yes. Choose Business, press or creators as the topic and include your channel links and a short note about your audience.

We open roles a few times a year. The careers page lists current openings, and you can send your portfolio there even when nothing is listed.

We aim to reply within 5 working days, a little longer during launches. A person on the team reads every message. For quick answers from other players, our Discord is often fastest.

The form shows Message sent as soon as your message is stored. It goes to the team's inbox, where a person reads it.