Contact
Get in touch
A question, a collaboration in mind, or just hello: send us a message and a person on the team will read it.
- Help with a productAnswers and the support form
- Send us a messageBusiness, press and creators
- Work with usOpen roles and portfolios
Send a message
What to expect
Every message is read by a person on the team. We aim to reply within 5 working days.
Writing about a partnership, a commission or a press piece? Include as much detail as you can, so our first reply can be a real answer.
Something broken in one of our worlds or packs? The help form asks for your platform, which helps us fix it faster.
Before you write
Common questions
This form. Every message goes straight to the team's inbox and a person reads it. For anything detailed or private, put as much context in the message as you can.
On the help page, with Bug report as the category. Tell us your platform, your game version and the steps that make it happen. A short video helps.
Start with the help page: it answers the most common problems. If yours is not there, send the help form, which asks for your platform and game version.
Sometimes. Tell us the scope, the timeline and what you want to achieve, and choose Business and partnerships as the topic.
We are open to collaborations with creators, brands and other studios. Send us your proposal and be specific about what you have in mind.
Yes. Choose Creator collaboration as the topic and include your channel links and a short note about your audience.
We aim to reply within 5 working days. During launches it can take a little longer, and a person on the team reads every message.
The form shows Message sent as soon as your message is stored. It goes to the team's inbox, where a person reads it.
We open roles a few times a year. The careers page lists current openings, and you can send your portfolio there even when nothing is listed.