Help
Help and support
Answers to common questions about our worlds, skins, texture packs and add-ons, and a form for everything else.
- Common questions12 answers
- Report a bugPlatform, version and steps
- Purchases and downloadsMissing content and updates
- Business and pressUse the contact form
Answers
Common questions
Updates can break add-ons. Check our Discord or the product page for a fix first. If there is none yet, turn the add-on off and on again in your world settings. Clearing the Marketplace cache in Minecraft's storage settings can also help.
Most crashes come from a clash with another add-on or an older game version. Remove the other add-ons from the world to find the cause. If it still crashes with only our content, send a bug report with your device, game version and what you were doing.
Marketplace content updates on its own when you are online and start Minecraft. If you do not see the latest version, find the product in the Marketplace and check for an update prompt. On consoles, check your game library for pending updates.
Yes. Marketplace purchases belong to your Microsoft account, not to one device. Sign in with the same account on any Bedrock Edition device and download your content at no extra cost.
Sign out of Minecraft, sign back in with your Microsoft account, and look in the Marketplace under My content. If it is still missing after a few minutes, restart your device. Purchases are processed by Microsoft, so if it stays missing, contact Microsoft Support with your order confirmation.
Refunds for Marketplace content are handled by Microsoft under its refund policy. We do not process payments. Ask for a refund through Microsoft Support or Xbox Support.
Minecoins are Minecraft's currency for Marketplace content. Buy them in Minecraft or in the Microsoft Store, Xbox Store or PlayStation Store, depending on your platform. Prices vary by region.
Payments are processed by Microsoft, so contact Microsoft Support with your order number. It is in your Microsoft account's order history. We cannot see payment records or change a purchase.
Every product is for Minecraft Bedrock Edition: Windows, Xbox, PlayStation, Nintendo Switch, iOS and Android. None of our content is available for Java Edition.
It depends on the product. For worlds, usually only the host needs to own it. For add-ons and texture packs, every player may need a copy. Check the product page for multiplayer details.
Join our Discord, follow us on YouTube or X, or check the product pages. Each product page lists its changes in the changelog.
We aim to reply within 5 working days, a little longer during launches. For quick answers from other players, our Discord is often fastest.
- Your platform and your Minecraft version
- The product, and where in it the problem happens
- The steps that make it happen again
- A screenshot or a short video, linked in the message
Support
Still need help?
Could not find your answer? Send us a message and we aim to reply within 5 working days.